Privacy Policy

Last Updated: 06 October 2026

Fast Reserve (“Fast Reserve”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Fast Reserve collects, uses, stores, and protects information when you access or use our website, mobile application, services, and related platforms.

By using Fast Reserve, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use Fast Reserve.

A. Personal Information

When you create an account, make a reservation, contact us, or use our services, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Login credentials
  • Address or location information where required
  • Date of birth or other information where voluntarily provided
  • Profile information

B. Reservation Information

When you make a restaurant or service reservation, we may collect:

  • Restaurant name
  • Reservation date
  • Reservation time
  • Number of guests
  • Special requests or preferences
  • Booking/reference number
  • Cancellation information
  • Reservation status
  • Communication related to your reservation

C. Payment Information

If payments are supported through Fast Reserve, payment transactions may be processed through third-party payment service providers.

We may receive limited transaction information such as:

  • Transaction ID
  • Payment status
  • Amount paid
  • Payment date and time
  • Refund status

Fast Reserve does not normally store complete debit-card, credit-card, CVV, UPI PIN, or banking credentials on its own servers.

Payment information may be processed directly by the relevant payment gateway according to its own privacy policy and security practices.

D. Device and Technical Information

When you access Fast Reserve, certain technical information may automatically be collected, including:

  • IP address
  • Browser type
  • Operating system
  • Device type
  • Device identifiers
  • Application version
  • Date and time of access
  • Pages or features accessed
  • Error logs
  • General usage information

2. How We Use Your Information

We may use collected information to:

  • Create and manage your Fast Reserve account
  • Process restaurant reservations
  • Confirm, modify, or cancel bookings
  • Send booking confirmations and reminders
  • Process payments and refunds
  • Provide customer support
  • Respond to inquiries
  • Improve our website, application, and services
  • Detect and prevent fraud, abuse, and unauthorized activity
  • Maintain platform security
  • Analyze service usage and performance
  • Send important service-related notifications
  • Comply with applicable legal and regulatory requirements

Where permitted by applicable law, we may also use your information to send promotional communications. You may opt out of promotional communications where such an option is provided.

3. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Restaurants and Service Providers

When you make a reservation, relevant booking information may be shared with the restaurant or service provider so that they can process and fulfill your reservation.

Payment Service Providers

Payment and transaction information may be shared with authorized payment processors when required to complete a transaction.

Service Providers

We may use trusted third-party providers for services such as:

  • Hosting
  • Cloud infrastructure
  • Payment processing
  • SMS and email delivery
  • Analytics
  • Customer support
  • Security and fraud prevention
  • Technical maintenance

These providers may access information only as reasonably necessary to provide services to us.

Legal Requirements

We may disclose information when required or permitted by applicable law, regulation, court order, governmental authority, or legal process.

We may also disclose information where reasonably necessary to protect the rights, property, safety, or security of Fast Reserve, our users, restaurants, or other parties.

4. Cookies and Similar Technologies

Fast Reserve may use cookies and similar technologies to:

  • Keep users signed in
  • Maintain sessions
  • Remember preferences
  • Improve website functionality
  • Understand website usage
  • Improve performance and security

You may configure your browser to reject certain cookies. However, disabling cookies may affect some functionality of the website.

5. Location Information

Certain Fast Reserve features may require approximate or precise location information to provide location-based services, such as discovering restaurants or services near you.

Location access will generally depend on the permissions provided by your device or browser.

You can disable location permissions through your device or browser settings. Some location-based features may not function correctly if permission is disabled.

6. Communications

Fast Reserve may communicate with you through:

  • Email
  • SMS
  • Phone calls
  • Push notifications
  • WhatsApp or other supported communication channels

These communications may relate to:

  • Account activity
  • Reservation confirmation
  • Reservation reminders
  • Reservation cancellation
  • Payment status
  • Customer support
  • Security alerts
  • Important service updates

Marketing communications may be controlled through available unsubscribe or preference options.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from:

  • Unauthorized access
  • Unauthorized disclosure
  • Alteration
  • Loss
  • Destruction
  • Misuse

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you believe your account has been accessed without authorization.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing our services
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud
  • Complying with legal obligations
  • Enforcing agreements

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

9. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Raise concerns regarding the processing of your personal information

Requests may be subject to reasonable verification requirements.

10. Account Deletion

If you wish to delete your Fast Reserve account, you may contact us using the contact details provided below.

Certain information may need to be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution, or financial/accounting requirements.

11. Third-Party Websites and Services

Fast Reserve may contain links to third-party websites, applications, payment gateways, restaurants, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

12. Children's Privacy

Fast Reserve is not intended to knowingly collect personal information from children in circumstances where parental consent is legally required.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

13. Fraud and Security Monitoring

We may use information to detect, investigate, and prevent:

  • Fraudulent bookings
  • Payment fraud
  • Account abuse
  • Unauthorized access
  • Automated or malicious activity
  • Other violations of our terms or policies

We may suspend or restrict accounts where reasonably necessary to protect our platform and users.

14. Business Transfers

If Fast Reserve or substantially all of its assets are involved in a merger, acquisition, restructuring, sale, financing, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Technology
  • Legal requirements
  • Security practices
  • Business operations

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of Fast Reserve after an update may constitute acceptance of the revised Privacy Policy to the extent permitted by applicable law.

16. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India.

Any disputes relating to this Privacy Policy or the use of Fast Reserve shall be subject to the applicable jurisdiction of the courts having competent jurisdiction.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Fast Reserve through the contact information available on our website.

Fast Reserve

Website: https://fastreserve.in/

For privacy-related requests, please use our Contact Us page.

Important Notice

This Privacy Policy is intended as a general website/app privacy policy and should be reviewed against Fast Reserve's actual data flows, payment provider, analytics tools, SMS/WhatsApp providers, restaurant onboarding process, and applicable Indian legal requirements before publication.